TERMS & CONDITIONS
	The Property      Goldpan Cottage 10 Longrow Wanlockhead 1. Your booking Offers and bookings are subject to availability. No bookings can be made to anyone under the age of 18. No contract is entered into until written confirmation is issued by the owner. The owner has the right to refuse any booking prior to your written confirmation being issued. When you receive confirmation you must check the details carefully and if the details are not correct you should inform the owner immediately. 2. Paying for your property To book your holiday complete and sign the booking form and send with your deposit, which is payable by cheque. On receipt of your deposit and booking form written confirmation will be sent to you showing your booking details and the balance of your total holiday cost which must be received by the owner 8 weeks before your arrival date. If you book less than 8 weeks prior to your arrival date your booking must be paid for in full. 3. Cancellation or changes to your booking by the owner. This is not expected but occasionally unforeseen problems do occur and bookings have to be changed or cancelled. Should this happen you will be telephoned in the case of a significant change or cancellation. (minor changes you will be notified by post) explaining what has happened and inform you of the cancellation or change. If cancellation is made an alternative time will be offered and if this is not convenient your monies will be refunded in full. No further claims can be made. The owner cannot be made responsible in any way for circumstances beyond the control of the owner (Force Majeure) by way of example fire, flood, exceptional weather conditions, epidemics, destruction or damage of the property. 4. Liability The owner shall have no liability for personal injury, any death or any damage or loss of personal property. Every effort is made to ensure the property is in good condition and comfortable for your holiday, the Owner cannot accept any liability for any shortcoming or defects with the property that may occur. Should there be any problems whilst you are at the property, please contact the Owner who will endeavour to rectify the problem as soon as possible. 5. If you change or cancel your booking If you wish to cancel your booking once your confirmation has been issued your deposit will not be returned. If you wish to change the date of your holiday within the holiday year, the owner will endeavour to do this, subject to availability otherwise it will be deemed a cancellation. Cancellation of booking – more than 56 days before holiday start date – deposit non returnable 29-56 days 50% of total cost non returnable 15-28 days 75% of cost non returnable 14 days to arrival date or later – total cost non returnable . 6. Your Property You can arrive at your property after 2pm on the start date of your holiday rental and you must leave by 10am on the last day. You are responsible for any breakage or damage in or to the property, along with any additional costs that may result, which are caused by you or any members of your holiday rental party. The Owner is entitled at her discretion to refuse to hand over to you or to repossess the property, which includes the fixtures, fittings, furnishings if the owner reasonably believes that any damage is likely to be caused, has been caused or is being caused by you or any member of your holiday rental party. These circumstances will be treated as a cancellation by you and no refund of any monies you have paid will be made. The accommodation is limited to a maximum of 4 people plus one baby in a cot. A travel cot only is available on request. Cot bedding is not supplied by the Owner. The property must be left in a clean and tidy condition. The property is a “No Smoking” property and pets are not allowed. 7. Complaints Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however you have any cause for complaint the owner is anxious that remedial action can be taken as soon as possible. It is essential that you contact the Owner immediately. 8. Insurance It is recommended that you purchase your own personal travel/holiday insurance when you book your holiday.
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